Complaints and Feedback

Complaints

Complaints are written, electronic or oral communication that alleges deficiencies related to the identity, quality, durability, reliability, usability, safety, or performance of a medical device that has been released from the organization’s control or related to a service that affects the performance of such medical devices.

**EU Distributors, please see the MDR compliance Manual instructions and fill out the EU MDR complaint form.

Level One support is provided by the Distributor. Level One Support includes Tricefy installation and configuration questions, settings, applications questions, and basic troubleshooting steps.

Any complaints regarding Tricefy, including bugs, must be reported within 48 hours to support@triceimaging.com.  

Make sure your email includes:

  • Customer's name and clinic
  • Operating system
  • Summary of their experience
  • Any troubleshooting steps attempted to correct the issue
  • Applicable screenshots or error messages

Feedback

Feedback includes feature requests, enhancement requests, design requests, ideas about the product, or any thoughts regarding change and/or improvement to Tricefy. Email feedback to feedback@triceimaging.com.  We rely on you and your customer's feedback for product improvements.  

Make sure your email includes:

  • Number of customers making the request (this helps with prioritization)
  • Country
  • A summary of the request 
  • If the request involves new functionality, please provide use cases

Your sales manager may contact you regarding feedback to receive more information.

User Icon

Thank you! Your comment has been submitted for approval.