Viewing Staff 

To view your staff, select Staff from the system menu at the top of the screen:

By default, only active staff members will display. Check Show Inactive to display members that are no longer active. Enter a name or partial name into the search box to quickly find members.

Select Edit next to a staff member to:

• Change their name or email address
• Reset their password
• Change their user role
• Enable or disable two-factor authentication 
• Deactivate a staff member 

Adding Staff 

Select the New Staff button to add a new staff member to your account:

Enter the following information for your new member:

• Name
• Email address
• Initial password (after the initial login, it is important that your staff change this password by using the Forgot Password feature)
• Role
  • Distributor Admin: Select this option to give administrator privileges (explained below)
  • Distributor User: Select this option to give basic level privileges 

Leave the Active? box checked and select Create Staff.

Deactivating Staff

To remove a staff a member, select Edit next to their name on the Staff page and uncheck the Active? box, followed by the Update Staff button.

Staff Roles

There are two types of staff roles:

Distributor User: Grants the basic level of functionality:

• Viewing and managing customers
• Viewing and managing accounts
• Viewing and modifying Uplinks 
• Viewing Staff Logs
• Viewing reports

Distributor Admin: Grants the same functionality as a distributor user, with the addition of: 

• Adding new staff members
• Deactivating staff members 
• Editing staff members (including password resets)